Refund policy

Return & Refund Policy

Last Updated: September 28, 2026

At Trendify, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within 7 days of delivery.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, and accessories, where applicable.

  • Proof of purchase or your order details may be required.

  • Items that have been damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

For faster assistance, please send us:

  • Your order number

  • Clear photos/videos of the product

  • Photos of the packaging, if applicable

  • A brief description of the issue

After reviewing your request, we will let you know whether the item qualifies for a replacement, exchange, or refund.

3. Change of Mind

Returns due to a change of mind may be accepted within the 7-day return period, provided the product is unused, undamaged, and in its original packaging.

Return shipping costs for change-of-mind returns may be the customer's responsibility.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other practical reasons. This may include products that have been opened, used, altered, or damaged after delivery.

Sale or clearance items may also be subject to different return conditions.

5. Return Shipping

If the return is due to an incorrect, damaged, or defective item received from Trendify, we may arrange or cover the return shipping cost after reviewing the claim.

For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping charges.

6. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed through an appropriate payment method available to you. Depending on the payment method and banking service, it may take additional time for the refunded amount to appear in your account.

7. Exchanges

If you receive a damaged, defective, or incorrect item, we may offer an exchange or replacement, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

8. How to Request a Return

To request a return, please contact Trendify within the applicable return period.

WhatsApp: 03244008746
Email: gulamhassan00070@gmail.com

Please include your order number, reason for return, and relevant photos/videos where applicable.

Our team will review your request and provide you with the next steps.

9. Important Note

Trendify reserves the right to reject a return request if the product does not meet the return conditions stated in this policy or if the return request is made after the applicable return period.

This Return & Refund Policy applies to orders delivered within Pakistan.

Thank you for shopping with Trendify.